Refund policy

📦 Return Window

Return Period: 30 days from the date of delivery.
Items must be unused, unworn, and in original condition.
Original packaging, tags, and accessories must be included where applicable.

Returns outside the 30-day window or that do not meet these requirements will not be accepted.

✅ Eligible Returns

Returns are accepted for unused items, damaged or defective products, incorrect items, or products that do not match the order.

Items that have been worn, used, washed, damaged after delivery, or marked as final sale are not eligible for return.

🔄 Return Request Process

Step 1 — Contact Us
Email contact@tredza.com with your order number, reason for return, and supporting photos when required.

Step 2 — Get Approval
Once your request meets the return requirements, TredZa will provide your return instructions.

Step 3 — Send It Back
Ship the approved item according to the instructions provided by TredZa.

Please do not send a return before receiving approval and return instructions.

⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos of the item and packaging.

For an approved issue, TredZa will provide:

Replacement: A replacement item will be shipped at no additional cost, subject to availability.
Refund: If a replacement is unavailable, a full refund will be issued to your original payment method in 7 Days

📮 Return Shipping

For returns due to change of mind, customer preference, or incorrect size selection, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect items, TredZa provides the applicable return instructions.

💳 Refunds

Once an eligible return is received and approved:

Refund Method: Original payment method
Processing Time: 5–10 business days after approval

Original shipping charges are non-refundable unless required by applicable law or caused by a TredZa error.

✖️ Cancellations

Cancellation requests must be submitted before an order enters processing or shipment.

Once an order has shipped, it must be handled through the return process.

🌎 International Returns

International customers are responsible for return shipping, customs duties, taxes, and other applicable return costs unless otherwise required by law.